Your questions, answered.

Yes. You can start with one dedicated, full-time employee and build a larger team around the roles your business needs.

Recruitment is completely free, even before you sign a service agreement. We find and screen candidates for you to review, with no obligation to hire. If we do not find the right person, there is no recruitment charge or commitment to proceed.

Recruitment timelines vary by role. We generally allow two to six weeks for your initial hires, depending on the skills, experience and other requirements you need. This is an estimate, rather than a guaranteed start date.

As our recruiting team gets to know your business and learns from your feedback, we become more effective at identifying suitable candidates. That can help us fill subsequent roles more quickly.

Yes. Tell us what you know about the project, the work involved and the results you want to achieve. Our team will help turn that information into a clear job description and practical KPIs, working with you to define what the right candidate needs to deliver.

Our standard pre-screening is a general assessment of how well a candidate matches your job description and the feedback you have shared. Through our internal chat and video screening, we review their background, relevant experience, communication, attitude and approach to working with others. Any specialist testing can be added to suit your requirements.

Yes. Share your proprietary tests, practical exercises or additional screening requirements with the recruitment team. We can include them before candidates reach your shortlist and send the results alongside their CVs, so you have the information you need before deciding whom to interview.

You lead the interview and can ask questions relevant to your business and the role. You can also introduce your own technical questions, practical exercises or assessments. Let us know what you would like to include so we can coordinate the interview around your approach.

Internal video screening is part of our standard recruitment process. Preparing and sending a candidate video for your review adds time and coordination, so we provide these videos on request. Tell us at the start whether they would help your decision, and we can balance that extra detail with the pace of your search.

Absolutely. Ask for our feedback at any stage, including when you are deciding between shortlisted candidates. We can discuss their strengths, interview feedback and assessment results against your brief to help you make an informed choice. The final hiring decision remains yours.

Your staffing rate is based on current market salaries for the role. We pay staff slightly above market rates to support retention and a positive working environment, while still helping you save compared with hiring locally.

Your agreed staffing rate covers staff pay, employment benefits, recruitment, HR, payroll, account management and the workplace and technical support agreed for your setup. We confirm the requirements with you before your team member starts.

Compare your all-inclusive staffing cost with the full cost of hiring locally, including salary, benefits and workplace overheads. Savings can reach 70%, although the actual difference depends on the role, experience level and local hiring costs.

No. Recruitment is a complimentary service funded through our operating overheads. There is no separate recruitment fee, even before you sign a service agreement, and sourcing your own candidate does not change the staffing rate we charge.

Yes. We are open to tailored arrangements for clients in good standing as their teams grow. We review these individually, taking account of your team size and circumstances, rather than applying fixed pricing tiers. We remain flexible and welcome a conversation about what works for your business.

Yes. You are billed for hours worked, so you are not charged for the hours your staff member is on leave. The cost of their paid leave is already built into the hourly rate.

We quote and bill in U.S. dollars, but accept payment in any valid currency. Let us know your preferred currency so we can arrange the payment with you.

International bank transfer is our most popular payment method. If you need another option, let us know and we can discuss a suitable arrangement.

Our operating expenses are in Philippine pesos, while we quote and charge in U.S. dollars. We reserve the right to make an inflation adjustment of up to 3.5% per year, but rarely do so. This is not an automatic annual increase.

No. We do not apply an automatic annual increase. We reserve the right to make an inflation adjustment of up to 3.5% per year, but rarely do so.

Yes. Your staff work full-time, five days per week, with a nine-hour daily schedule that includes a one-hour lunch and two 15-minute breaks.

Yes. Staff can work during Philippine night hours, from 10 p.m. to 6 a.m. A 10% night differential is added to the staff member's salary and included in your all-inclusive rate.

Yes. You can change the agreed schedule after your team member starts. Give us a little advance notice so we can coordinate the change and help them adjust, especially for a substantial shift such as moving from daytime to overnight hours.

You can request overtime directly with your staff or through your account manager, just as you would with an in-house team. Agreed overtime hours are billed to you at your usual hourly rate. KamelBPO handles the applicable employee overtime pay through payroll.

We use attendance software to record staff attendance and working hours. At the end of each month, we attach a report of the recorded hours to your invoice so you can see the hours being billed.

We agree your team’s holiday schedule with you around your business needs. A public holiday in the Philippines or your country does not automatically mean a day off under that schedule. You can choose to give your team member either country’s holidays off; tell your account manager so we can coordinate the arrangements with your staff and handle the applicable employment requirements.

Holiday pay and applicable holiday-work premiums are included in your staffing rate. KamelBPO handles these through payroll, so you do not receive a separate holiday charge.

Our attendance software includes a calendar of upcoming Philippine holidays. We can give you access so you can see the dates and plan ahead.

Your team works for your business day to day, while KamelBPO is their legal employer in the Philippines. We handle local employment administration, payroll, required government contributions and tax withholding and remittance, and provide private healthcare coverage. You can focus on leading your team and their work while we take care of the local employment responsibilities.

Yes. Your staff are 100% dedicated to your projects on a full-time basis. They are not shared with other clients.

You set your team’s tasks, priorities and KPIs, train them on your business processes, and review their work. KamelBPO provides the office, equipment, HR, payroll and local support. We oversee attendance and workplace conduct, and coordinate with you when performance or workplace issues need attention.

We agree performance expectations and KPIs with you before your team member starts. These are reflected in their employment contract, alongside our workplace standards for conduct, punctuality and attendance.

If concerns arise, our HR team works with you to address them. Where a replacement is needed, we follow the required HR procedures and applicable employment requirements before ending employment, and recruit someone better suited to the role.

We restart recruitment and find a replacement at no recruitment charge to you. We aim to find the right person from the outset, but departures do occasionally happen. Your feedback helps us refine the search for the next hire.

Yes. Private healthcare coverage is included in your staffing rate. We arrange and manage the coverage through our healthcare provider in the Philippines.

Staff receive seven days of combined sick and vacation leave per year. This allowance accrues throughout the year rather than being available in full at the start of the year.

Staff must provide relevant supporting documentation for an unapproved absence, such as a medical certificate for an absence due to illness. Our company nurse and HR team check and verify the documentation.

13th-month pay is a mandatory benefit for eligible employees in the Philippines. It is calculated from the basic salary earned during the year and is generally equivalent to one month's basic salary for a full year of service. The amount is proportionate when the employee has not worked the full year.

This benefit is already included in your KamelBPO staffing rate, with no separate 13th-month charge.

Absolutely. We add the amount to your invoice and pay it to your staff through payroll without any KamelBPO markup. You fund the raise, incentive or bonus, and we handle the payment as your payroll intermediary.

Absolutely. Come and meet the team, see the facilities and get a feel for where your staff will work. If it is easier, we can take you on a live video tour of our office during our first discovery call together.

Clark was formerly a U.S. air base and has since developed into a Philippine business and aviation hub. Its established road network, business parks and access to Clark International Airport make it a practical base for an offshore team.

Our office is in Clark Freeport Zone, with restaurants and places to eat nearby. Clark also has parks and open green spaces where staff can get outdoors, take a walk and unwind during breaks or after work. It is a pleasant setting for the working day, both inside and outside the office.

If the standard computer does not meet your role’s requirements, we can upgrade it to the specifications you need. We can also arrange additional hardware, such as upgraded headsets, webcams and other peripherals. Tell us what your team needs so we can agree the setup before they start, or coordinate an upgrade as their work evolves.

Yes. Share your requirements with us and our IT team will work with you to configure network access, permissions and security protocols for your account. We agree the setup with you and test the tools and access your team needs before work begins.

Yes. Your staff can participate in KamelBPO team events, shared celebrations and company activities as part of their office-based setup. These give them opportunities to get to know colleagues beyond their day-to-day work.

You choose whether hybrid staffing suits your business. We agree which days will be spent in the office and which will be worked from home, taking account of the role, working hours and your employee's ability to attend our Clark office. There is no fixed number of office days for every team.

Hybrid staff need to be able to attend our Clark office on their agreed office days. If you need a specialist who cannot attend the office, we can discuss a fully home-based arrangement with your approval.

We use time tracking and active monitoring to maintain visibility of attendance and work activity. You continue to set tasks and KPIs and review the results. KamelBPO supports you with HR, attendance oversight and IT assistance.

Yes. You can switch from hybrid to home-based staffing or move to full-time office-based staffing with 30 days' notice.

Yes. Our IT team will work with you to install the software your team needs and make sure it is operating correctly.

Yes. Our office has a backup power generator and redundant business internet connections to help keep your team working during power or connectivity disruptions. If a disaster prevents office-based work despite these measures, we can arrange a temporary work-from-home setup with your approval as a last resort.

Teams with fewer than 20 staff work on month-to-month agreements, with 30 days' written notice to cancel. For teams of 20 or more, the cancellation notice period is 60 days.

Yes. Your one-month security deposit is credited against your final invoice when you cancel the service.

Speak with your account manager so we can coordinate the required HR process. For a qualifying redundancy, separation pay is generally one month's pay for each year of service, or one month's pay, whichever is higher, calculated under the applicable employment requirements.

Your staffing rate includes a redundancy provision. We apply that provision toward the amount due, and the security deposit can cover any shortfall. Any redundancy or severance cost charged to you is passed on at cost, without KamelBPO markup.