How it works
6 Simple Steps to Your Dedicated Outsourced Staff
From your first brief to ongoing support, here is how offshoring with KamelBPO works.
Recruitment is always free for new and existing clients. No recruitment contract or commitment to hire.
Our client service agreements are month-to-month.
Share your job description
Send us the responsibilities, skills and experience you need. Include the tools, working hours and other requirements, including any duties that require someone at your premises.
Receive your quote
We provide a quote based on your requirements, so you can review the staffing cost before recruitment begins.
Talk through the role
On a discovery call, we discuss your business, priorities and expectations to clarify the brief and what a suitable candidate looks like. We also explore your broader business needs and plans to scale, identifying other ways we can support your team.
Review pre-screened candidates
We begin recruiting and send you pre-screened resumes. Choose the applicants you would like to meet, and we refine the search together as your preferences become clearer.
Meet candidates and share feedback
We arrange video interviews so you can meet applicants face-to-face, with your KamelBPO account manager joining the conversation. Be candid about what fits and what does not. Your feedback at any stage helps us focus the search.
Choose your hire and onboard
KamelBPO employs and onboards your chosen candidate with a six-month probationary period. Assess long-term fit against performance standards made clear at the start, with our support through regularization.
Included in your monthly cost
The support behind your team
Your monthly staffing cost includes the people, administration and infrastructure below. You lead your team’s work; we handle the support behind their working day.
All of the support below is includedRecruitment & administration
Recruitment & onboarding
Candidate sourcing, pre-screening and background checks. You choose your hire; KamelBPO handles employment and onboarding.
HR & labor compliance
Local employment administration, employee records and ongoing HR support, including Philippine employment compliance.
Payroll & benefits
Payroll, government contributions, HMO health coverage, paid leave and 13th-month pay are administered for your staff.
Staff support
Dedicated account management
A named contact coordinates support, answers team questions and helps you plan changes as your requirements develop.
Performance support
Help setting KPIs, reviewing progress, giving constructive feedback and addressing concerns through documented improvement plans.
Staff retention & engagement
Employee support, regular team activities and coordination of recognition, bonuses and incentives help you support your team.
Workspace & technology
Office & shared spaces
Professional office space, meeting rooms, kitchen and dining areas, and places for staff to take a break.
Workstation & equipment
A high-performance computer, dual monitors, peripherals, a dedicated desk and an ergonomic chair for each office-based hire.
24/7 IT support
Staff can report technical issues at any time, with IT support included from your first employee.
Infrastructure & security
Internet & backup power
Redundant high-speed internet connections with automatic failover, plus a generator supporting office operations during outages.
Physical security
Biometric access, restricted production-floor entry, CCTV monitoring and lockers for personal items and devices.
Network safeguards
Firewalls and segmented networks support office security. Discuss your software and access requirements with us when briefing the role.
Office facilities, equipment and on-site controls describe our standard office-based setup. We confirm the arrangements for home-based or hybrid staff, and any specific software, equipment or access requirements, in your quote.
All-inclusive costs
One agreed monthly cost. All the support above.
Your quoted monthly staffing cost includes your team member’s pay, benefits and all the services outlined above for your agreed setup. Recruitment, HR, payroll, account management and the included workplace and technical support are part of that cost.
There are no separate KamelBPO charges for those included services. If you request a change, a raise or something outside the agreed setup, we discuss it with you and make any cost clear before proceeding.
Questions About Working With KamelBPO
Recruitment is completely free, even before you sign a service agreement. We find and screen candidates for you to review, with no obligation to hire. If we do not find the right person, there is no recruitment charge or commitment to proceed.
Recruitment timelines vary by role. We generally allow two to six weeks for your initial hires, depending on the skills, experience and other requirements you need. This is an estimate, rather than a guaranteed start date.
As our recruiting team gets to know your business and learns from your feedback, we become more effective at identifying suitable candidates. That can help us fill subsequent roles more quickly.
We agree performance expectations and KPIs with you before your team member starts. These are reflected in their employment contract, alongside our workplace standards for conduct, punctuality and attendance.
If concerns arise, our HR team works with you to address them. Where a replacement is needed, we follow the required HR procedures and applicable employment requirements before ending employment, and recruit someone better suited to the role.
We restart recruitment and find a replacement at no recruitment charge to you. We aim to find the right person from the outset, but departures do occasionally happen. Your feedback helps us refine the search for the next hire.
Yes. Your staff are 100% dedicated to your projects on a full-time basis. They are not shared with other clients.
Yes. KamelBPO operates 24/7, so your team can work a schedule aligned with your business hours, wherever you are based. We agree the working hours with you when defining the role.
Yes. You can change the agreed schedule after your team member starts. Give us a little advance notice so we can coordinate the change and help them adjust, especially for a substantial shift such as moving from daytime to overnight hours.
Yes. Healthcare coverage is included in your monthly staffing cost. We arrange and manage the coverage through our healthcare provider in the Philippines.
Absolutely. Tell your account manager what you would like to provide, and we will arrange it through payroll. Client-requested raises and incentives are billed directly to you without any KamelBPO markup.
Teams with fewer than 20 staff work on month-to-month agreements. For teams of 20 or more, a 60-day cancellation notice period applies.
Give KamelBPO formal written notice. Cancellation takes effect after 30 days for teams with fewer than 20 staff, or 60 days for teams of 20 or more.
Explore KamelBPO
Find the right support for your business.