Recruitment
Offshore Staffing Recruitment Services
Find dedicated, full-time staff in the Philippines who fit your brief. We handle sourcing and screening, you choose the right person, and we support their start with your team.
Save up to 70% compared with hiring locally. Actual savings depend on the role, experience level and local hiring costs.
- Free recruitment
No recruitment fee or commitment to hire, including before you sign a service agreement.
- Two to six weeks
A typical recruitment estimate, depending on the role and its complexity. Your feedback helps us focus the search.
- A four-year degree, at minimum
Alongside the relevant skills, experience and communication your role requires.
From your brief to your chosen hire
Our recruitment process
A clear brief, two stages of internal screening and direct feedback help us find the people you want on your team.
Share your job description
Tell us your budget and the responsibilities, skills, experience, tools, working hours and KPIs you need. We build the candidate profile around your specifications, so the search starts with a clear brief.
Meet your recruitment team
We introduce you to the people handling your search and agree how to stay in touch, whether by email, WhatsApp or your preferred communication platform. They stay close to your requirements as the search develops.
We pre-screen your candidates
Before a CV reaches you, candidates complete two internal screening stages: a chat screening and a video screening. We assess their suitability against your brief, including a minimum four-year degree and the skills and experience the role requires. We can also coordinate role-specific skills or competency assessments where needed.
Review pre-screened candidates
Your recruitment team sends you the screened resumes and CVs. Candidate videos can also be included on request. Tell us candidly what fits and what does not, and choose the applicants you would like to meet. Your feedback helps us adjust the search at any stage.
Meet candidates and share feedback
We arrange video interviews so you can assess applicants as you would for your own team. Explore their experience, approach and communication, then share your feedback with us before making your selection.
Choose your hire and onboard
Once you select your candidate, we agree a start date and coordinate onboarding. Your hire enters a six-month probationary employment agreement with KamelBPO, giving you time to assess long-term fit against the expectations agreed at the start. This is your team member’s employment probation; your client service agreement has its own terms.
Be candid with us. Feedback is welcome throughout the process, not just after an interview. Tell us what to adjust so each new shortlist gets closer to what you need.
Your candidate, ready to start
Onboarding your chosen hire
With a start date agreed, we coordinate the pre-employment checks and practical setup. Your role is to introduce your business and the work; ours is to make sure the employment and workplace arrangements are ready.
Checks before the start date
Criminal background checks
We coordinate criminal background checks for your selected candidate before they start.
Security and reference checks
We coordinate security background checks and verify your selected candidate’s references. We discuss any additional screening requirements with you.
Pre-employment health checks
We arrange the required health checks as part of preparing your new team member to start.
Ready for the first working day
Workstation and tools
We set up the computer, install the agreed tools and test that the systems your team member needs for your projects are working.
Email and communication
Your team member receives a KamelBPO email address. You can also provide a company-facing address and use your preferred chat, video and collaboration platforms.
Your processes and expectations
We work with you on the start date and onboarding plan. You introduce your business processes, priorities and KPIs; we coordinate the employment and workplace setup.
Support after the hire
You lead the work. We handle the support.
Your staff work with you as part of your team. Our local teams look after the employment administration, workplace and day-to-day support behind them.
Account management and staff support
Clear expectations from the start
The employment contract reflects the agreed performance standards and KPIs. Our code of conduct sets workplace expectations for behavior, punctuality and attendance.
Your dedicated account manager
You have direct access to a dedicated account manager, your main point of contact for team questions, performance discussions and conduct concerns. They coordinate with HR and our support teams to address issues and keep expectations aligned with your business.
Raises, bonuses and incentives
Reward great work whenever you choose. Our HR and payroll teams process client-funded raises, bonuses and incentives without any KamelBPO markup; the benefit goes to your team member.
IT, infrastructure and security
A resilient office network
Two internet service providers, high-end managed switches and reliable workstation hardware support the office working environment.
24/7 IT support
Our IT team helps with technical issues around the clock and works with you to configure the network access, permissions and security protocols your account needs.
24/7 CCTV monitoring
CCTV monitoring supports physical security at the office. It sits alongside the workplace access controls and IT safeguards supporting your team.
Payroll, healthcare and HR
Payroll and government benefits
We administer payroll, tax responsibilities, government contributions and statutory employment benefits, including paid leave and 13th-month pay. These responsibilities are handled locally.
Private healthcare
Private HMO healthcare coverage is included in your staffing cost. On-site medical facilities provide additional support for staff at the office.
Local HR and employment compliance
We handle local employment administration and Philippine labor compliance. Staff have an HR team to turn to for employment, benefits and workplace concerns, while you direct their work and business priorities.
Costs and working arrangements
A clear monthly staffing cost
Your agreed monthly fee includes staff pay, benefits and the employment, workplace and technical support outlined here for your setup. Account-specific proprietary software and licences are supplied by you.
Office, home or hybrid
Choose an office-based, home-based or hybrid arrangement that suits the role. We agree the equipment, access and support required for that setup, while you direct your team’s day-to-day work.
Support as your team grows
When you need more people, specialist skills or extended coverage, your account manager coordinates the next search. What we learn from your existing hires helps us refine future recruitment around your needs.
Office infrastructure and on-site facilities describe our office-based setup. We confirm the arrangements for home-based or hybrid staff, along with any specific tools or security requirements, before they start.
Culture and retention
A workplace people want to stay with
We invest in above-market pay, healthcare, fair treatment and a supportive working environment to help retain good people. Regular activities throughout the week, month and year give colleagues time to connect. Shared spaces, nearby restaurants and team events make room for a life beyond the task list.
Questions About Recruiting With KamelBPO
Yes. Tell us what you know about the project, the work involved and the results you want to achieve. Our team will help turn that information into a clear job description and practical KPIs, working with you to define what the right candidate needs to deliver.
Our standard pre-screening is a general assessment of how well a candidate matches your job description and the feedback you have shared. Through our internal chat and video screening, we review their background, relevant experience, communication, attitude and approach to working with others. Any specialist testing can be added to suit your requirements.
Yes. Share your proprietary tests, practical exercises or additional screening requirements with the recruitment team. We can include them before candidates reach your shortlist and send the results alongside their CVs, so you have the information you need before deciding whom to interview.
You lead the interview and can ask questions relevant to your business and the role. You can also introduce your own technical questions, practical exercises or assessments. Let us know what you would like to include so we can coordinate the interview around your approach.
Internal video screening is part of our standard recruitment process. Preparing and sending a candidate video for your review adds time and coordination, so we provide these videos on request. Tell us at the start whether they would help your decision, and we can balance that extra detail with the pace of your search.
Absolutely. Ask for our feedback at any stage, including when you are deciding between shortlisted candidates. We can discuss their strengths, interview feedback and assessment results against your brief to help you make an informed choice. The final hiring decision remains yours.
No. Recruitment is a complimentary service funded through our operating overheads. There is no separate recruitment fee, even before you sign a service agreement, and sourcing your own candidate does not change the staffing rate we charge.
In many cases, yes. Compare our all-inclusive staffing cost with the full cost of hiring locally, including salary, benefits and workplace overheads. Savings can reach 70%, although the actual difference depends on the role, experience level and local hiring costs.
Your agreed staffing rate includes recruitment and the employment, workplace and support services outlined on this page for your setup. The exception is proprietary software used specifically on your account: you provide the required software licences and access for your team.
Yes. Share your requirements with us and our IT team will work with you to configure network access, permissions and security protocols for your account. We agree the setup with you and test the tools and access your team needs before work begins.
We agree performance expectations and KPIs with you before your team member starts. These are reflected in their employment contract, alongside our workplace standards for conduct, punctuality and attendance.
If concerns arise, our HR team works with you to address them. Where a replacement is needed, we follow the required HR procedures and applicable employment requirements before ending employment, and recruit someone better suited to the role.
We restart recruitment and find a replacement at no recruitment charge to you. We aim to find the right person from the outset, but departures do occasionally happen. Your feedback helps us refine the search for the next hire.
We agree your team’s holiday schedule with you around your business needs. A public holiday in the Philippines or your country does not automatically mean a day off under that schedule. You can choose to give your team member either country’s holidays off; tell your account manager so we can coordinate the arrangements with your staff and handle the applicable employment requirements.
Holiday pay and applicable holiday-work premiums are included in your monthly staffing cost. KamelBPO handles these costs through payroll, so you do not receive a separate holiday charge.
Paid sick leave and approved leave are included in your monthly staffing cost. Our HR and payroll teams manage the leave records and associated pay, so these costs are already accounted for in your fee.
Your account manager helps you coordinate planned time off and keeps you informed when an absence affects your team’s schedule.
Explore KamelBPO
Find the right support for your business.