The pandemic from 2 years ago has put the world to a standstill, but now that things are slowly getting back to normal, so is the travel industry with the easing of restrictions, and vaccination rollouts. It is expected that global tourism will improve considerably to reach about 80% to 95% of pre-pandemic levels, as reported in the tourism recovery outlook issued by the United Nations World Tourism Organization on January 2023. To accommodate the demand, companies in this field should also be ready for the time-consuming and complex task of managing travel services.
If your team is exploring the idea of lifting this responsibility off your in-house team and focusing on strategic business matters, here’s what you should know about outsourcing to the Philippines!
Travel is a crucial part of everyone’s lives
It goes without saying that travel is integral not just to individuals, but also to organizations. Whether it’s for visiting a family member, attending meetings with clients, or conducting training programs, the demand is too great to be left unattended. If you are in the business of managing travel for your customers, outsourcing travel management services can come in handy. Third-party providers would already have the knowledge and resources to handle various aspects of travel planning, from booking flights and hotels to managing expenses and providing support to travelers.
This way, you get to streamline the whole travel planning process resulting in improved efficiency and productivity, plus you reduce your costs too!
Here are some travel management responsibilities usually outsourced by companies:
Booking and Reservations
Let’s just say that this is one of the most time-consuming tasks associated with business travel is booking flights, hotels, rental cars, and other travel-related arrangements. An in-house team responsible for travel management has to spend a significant amount of time researching the best options, comparing prices, and making reservations. This can take up a considerable amount of their time and resources, which can be better utilized in other areas of the organization. However, by outsourcing travel management services, these responsibilities can be lifted from the in-house team, and the travel management company can take care of all the necessary bookings and planning. This frees up the in-house team to focus on more strategic aspects of the organization. Not to mention, they might be more well-connected and can negotiate better with suppliers so you can enjoy better rates and discounts.
Leave the task of managing travel expenses, including processing invoices, reconciling credit card statements, and generating reports to a team used to doing it! By outsourcing travel expense management to a reliable outsourcing company, they can easily handle expense reports while ensuring compliance with your company policies.
24/7 Travel Support
This is perhaps the most stressful part of travel management because the customers are expecting prompt support anytime and for a good reason. Travel management companies should be able to provide clarity and assistance in case of any issues or emergencies. Some of the responsibilities include answering calls or questions related to travel arrangements, providing travel tips and advice, and assisting with any travel-related issues or complaints that may arise.
By outsourcing travel management services, you won’t have to worry too much because the third-party provider can do all these, freeing up the in-house team from these responsibilities. In addition, the provider can also help improve traveler satisfaction by getting their feedback through surveys. This is something that’s already tied to customer calls, and will surely help the organization provide better service.
Data Analysis and Reporting
An organization operating in the field of travel isn’t exempted from all the data analysis and reporting tasks. If anything, this is something that they should spend more time on. Outsourcing a company to handle this specific responsibility will prove to be useful in understanding their customers’ travel patterns, identifying cost-saving opportunities, and optimizing their travel policies.
Risk and Security Management
By outsourcing travel management services, the travel management company can take over the responsibility of managing risk and security. They can monitor travel alerts and advisories, provide travel insurance, and manage any security-related issues, ensuring the safety and security of employees.
Don’t make travel management more stressful than it should be. Grow your business and leave it to the pros!
KamelMedia is a trusted company for outsourcing to the Philippines. We are dedicated to helping you achieve your goal and reaping the benefits of improved travel management services, no matter where you or your customers are!
Some of the benefits you can get from outsourcing to the Philippines include:
- Reduced operation costs by up to 70%. If you want significant cost savings, then that’s what we can help you with. We provide excellent customer support and fulfill all other technical and administrative services to our client partner’s satisfaction. Not to mention, you don’t need to worry about the training, security, and infrastructure that your in-house travel management team will use because we already got that covered! That’s a whole package waiting for you!
- Increased efficiency. Our team has the necessary expertise and experience to handle all aspects of travel planning and management. We can streamline the process of booking travel, managing expenses, and providing support to travelers, freeing up company resources to focus on more strategic tasks. Additionally, we can provide 24/7 support, so your customers can get assistance whenever they need it, which can help reduce delays and disruptions during travel.
The idea of outsourcing travel management services may be subject to debate in an organization. However, the fact remains that you would benefit a lot if you leverage the expertise of a trusted company that can be on top of the whole travel planning and management process. Think about all the time and money you’ll save from this!
If you would like to learn more about our services or how it works, feel free to send us a message, including a short list of the tasks or services you require. Our team at KamelBPO will be more than glad to assist you and send a free quotation!