Offshore chart retrieval specialists are instrumental in the field of record retrieval, serving organizations specialized in legal and insurance record retrieval, as well as healthcare facilities like hospitals, clinics, and health centers. Their primary responsibility is to efficiently acquire healthcare data and patient records from external providers and securely upload this information into databases. This data is then available for retrospective and prospective review by various stakeholders, including coding teams, healthcare providers, insurance companies, and billing departments.
Enhance Your Team with Dedicated Offshore Chart Retrieval Specialists and Realize Up to 75% Cost Savings Compared to Local Hiring
Feel free to contact us to discover our transparent fixed monthly rates with no long-term commitments.
Roles and Responsibilities of Offshore Chart Retrieval Specialists
Offshore chart retrieval specialists initiate contact with provider offices to request copies of patient records through methods such as fax, mail, or email. They coordinate the retrieval process with providers, ensuring that the chosen method aligns with the provider’s preferences. Additionally, they maintain open communication with all involved parties to provide updates on the retrieval process’s status. Upon successfully retrieving the records, these specialists upload the data into secure computer databases and, if necessary, create new files.
Remote-based chart retrieval specialists are also tasked with optimizing workflows related to record retrieval, streamlining the authorization process, and confirming the completeness of received records. In case of missing records, they proactively reach out to providers to investigate the reasons for the omission and facilitate the prompt retrieval of the missing data.
Key responsibilities include but are not limited to:
- Contacting providers to coordinate the retrieval of patient records.
- Identifying and facilitating the retrieval process for patient records.
- Keeping all stakeholders informed of the retrieval request’s progress.
- Uploading retrieved data to secure databases.
- Creating new files in a secure database, if necessary.
- Optimizing retrieval workflows.
- Streamlining the retrieval process, if required.
- Confirming the receipt of all necessary records.
- Investigating missing records and expediting their retrieval.
Skills and Qualifications
Most offshore chart retrieval specialists possess a strong foundation in medical knowledge and hold a Bachelor’s degree or Diploma in Health Information Technology, Health Information Management, or related fields. Some may even hold professional certifications, such as being a Registered Health Information Technician.
Remote chart retrieval specialists also demonstrate proficiency in several important skills, including:
- Familiarity with Electronic Health Records (EHR) and other practice management systems.
- Strong analytical, organizational, and time management skills.
- Proficiency in Microsoft Word.
- Excellent written and oral communication skills.
- Experience in filing, editing, retrieving, and archiving patient records.
- Effective problem-solving abilities.
Outsourcing to the Philippines
As a premier provider of offshore chart retrieval specialists in the Philippines, Kamel maintains an extensive network of qualified and experienced professionals. You can share your specific criteria with us, and we will handle the entire recruitment process, presenting you with a curated shortlist of suitable candidates. We also offer support for the onboarding process.
Your dedicated remote-based chart retrieval specialists work full-time at our state-of-the-art facility in Manila, where we provide them with all the necessary resources to fulfill their roles within your organization. This includes comprehensive HR support, payroll management, health insurance, holiday and sick leave provisions, as well as access to computers, high-speed internet, and IT assistance.
Your interaction with them can be facilitated via phone, chat, Skype, Zoom, or email, making collaboration seamless.
For comprehensive information on hiring Offshore Chart Retrieval Specialists in the Philippines for your business, please don’t hesitate to get in touch with Kamel today.
