Everything you need to know about hiring and managing offshore Claims Adjuster professionals for your team.
Looking to hire a Claims Adjuster? Let's talk!
When Claims Processing Becomes Your Business Bottleneck
Here’s something every insurance company knows but nobody talks about enough: claims adjusting isn’t just about processing paperwork. It’s the moment of truth for your customers, right when they’re most vulnerable and need you most. And if you’re like most insurance operations managers, you’re probably watching your claims queue grow faster than your team can handle, while customer satisfaction scores take a hit. The thing is, finding experienced claims adjusters who understand both the technical side and the human side of this work? That’s becoming nearly impossible in today’s market.
Look, we get it. You need people who can navigate complex policy language, investigate claims thoroughly, and still show genuine empathy when talking to someone who just lost their home to a fire. That’s exactly why smart insurance companies are building dedicated claims adjustment teams in the Philippines through KamelBPO. Our professionals come with solid experience in international insurance standards, including familiarity with regulations like IFRS 17 and various state insurance codes that your US customers expect you to follow. They’ve worked with carriers across North America, Australia, and the UK, so they understand the nuances of different insurance markets and customer expectations. Plus, with professional English proficiency and that natural Filipino warmth in customer interactions, they handle sensitive situations with exactly the right balance of efficiency and compassion.
Looking to hire a Claims Adjuster? Let's talk!
What Makes a Great Remote Claims Adjuster
The reality is, claims adjusting has gone digital, and that opens up incredible opportunities if you know where to look. Your dedicated claims adjusters from KamelBPO work directly in your claims management systems, whether that’s Guidewire, Duck Creek, or whatever proprietary platform you’ve built over the years. They handle the full spectrum of claims work, and here’s what that typically includes:
- Initial claim intake and documentation, ensuring every detail gets captured correctly the first time
- Investigation coordination with field adjusters, repair shops, medical providers, and other third parties
- Coverage verification and policy interpretation to determine exactly what’s covered and what isn’t
- Settlement calculations and negotiation within your established authority limits
- Ongoing communication with policyholders through their preferred channels, keeping them informed and reassured
But here’s what really sets professional Philippines-based adjusters apart. They work your business hours, not theirs. So when your California customers are filing claims at 9 AM Pacific, your team is right there, fully awake and ready to help. No more “we’ll get back to you tomorrow” because tomorrow already happened on the other side of the world.According to a 2025 industry snapshot, insurers leveraging AI-driven claims processing report operational cost reductions of 30–40%.1. That’s not about cutting corners, it’s about smart resource allocation that lets you handle more claims without breaking your operational budget.
The Real Impact on Your Claims Operation
You know what changes when you have dedicated claims adjusters who actually stick around and learn your business? Everything gets smoother. Research shows that insurance companies using offshore claims teams see their average handling time drop by 35% within the first six months. That’s because these aren’t temporary contractors jumping between different insurers. These are your full-time employees who learn your specific coverage quirks, understand your approval processes, and know exactly when to escalate unusual situations. They become genuine extensions of your onshore team, participating in your training sessions, attending your virtual meetings, and yes, even joining those Friday afternoon team celebrations over Zoom.
The Philippines has become the go-to destination for insurance support services, and there’s good reason for that. Beyond the obvious cost advantages, you’re tapping into a workforce that genuinely values stable, long-term employment with international companies. Your claims adjusters aren’t looking for the next gig or treating this as a stepping stone. They’re building careers, getting additional certifications, and becoming true experts in your specific lines of business. Whether you’re handling auto claims, property damage, health insurance, or workers’ comp, you can build a team with exactly the specialization you need.
So if you’re tired of watching claim cycle times creep up while customer satisfaction slides down, maybe it’s time to think differently about your claims operation. Building a dedicated team of claims adjusters through KamelBPO isn’t just about managing costs, though that 24/7 coverage at better rates certainly helps. It’s about having committed professionals who understand that every claim represents a real person going through a difficult time. And when you get that combination of technical expertise, genuine care, and operational efficiency? Well, that’s when claims processing stops being a bottleneck and starts being a competitive advantage.
