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Creating a Winning Culture: What Employees Really Want From the Human Resources Team



In any organization, the Human Resources (HR) department plays a crucial role in managing the employee experience, promoting a positive work culture, and fostering growth and development. Employees look to the HR team as a valuable resource for support and guidance throughout their employment journey. To ensure a harmonious relationship, HR professionals need to understand what employees expect from them. Dive into this list to assess if your company’s team can manage expectations.

Here’s a list of things your employees really want from the Human Resources team: 

Clear Communication and Transparency

One of the primary expectations employees have from HR is clear and transparent communication. They want to be kept informed about policies, procedures, and all changes within the organization. This includes updates on benefits, company-wide announcements, and any modifications to company policies. Employees appreciate timely and open communication, as it helps them feel valued and involved in the decision-making process. An effective HR team knows that they should make regular updates through company-wide emails, intranet portals, or newsletters.

Fairness and Equality

The human resources team is also called the human relation team. With this, employees expect HR to ensure fairness and equality in the workplace. This means implementing unbiased policies and procedures, providing equal opportunities for growth and development, and addressing instances of discrimination or favoritism. Employees surely appreciate a proactive HR team in fostering an inclusive work environment. By upholding fairness and equality, HR teams can boost employee morale and create a sense of trust and loyalty – and this is exactly what business leaders want from their people. 

Effective Conflict Resolution

Conflict is a natural part of any workplace. In fact, it is inevitable. No matter if it’s a small or big conflict, employees expect HR to handle them efficiently and effectively, while also providing a fair and unbiased resolution process. Timely intervention in conflict situations can prevent issues from escalating and help maintain a harmonious work environment. Usually, companies have a well-defined conflict resolution procedure in place, and the HR professionals would be tasked to facilitate should the need arise. The procedure includes dialogue, mediation, and disciplinary actions when necessary.

Professional Development and Growth Opportunities

Employees naturally desire opportunities for professional development and growth, and they expect HR to support them in this regard. HR should provide avenues for learning and skill enhancement, such as training programs, workshops, and mentorship initiatives. They should also facilitate career advancement by offering guidance on internal opportunities and promotions. Employees appreciate when HR professionals take a proactive interest in their development, helping them acquire new skills and achieve their career goals. This also gives the impression that the company is looking out for them, and supporting their every milestone. 

Employee Benefits and Well-being

HR plays a critical role in ensuring employee well-being by offering competitive benefits packages and implementing initiatives that promote work-life balance. This includes comprehensive health insurance plans, paid time off, flexible work arrangements, and employee assistance programs. Additionally, the HR team can take it to the next level and organize wellness programs, stress management workshops, and recreational activities to enhance the overall employee experience. By prioritizing employee benefits and well-being, the employees would see how their organization prioritizes their physical and mental health.

Efficient Payroll and Benefits Administration

Employees rely on HR for accurate and timely payroll and benefits administration. They expect them to handle salary calculations, deductions, tax-related matters, and any issues related to compensation promptly and accurately. More often than not, this part is confusing for many employees, so HR professionals should not only be knowledgeable about payroll systems but should also be able to explain it in the simplest way possible. They also need to keep abreast of legal and compliance requirements and be readily available to answer additional employee queries regarding payroll and benefits.

Confidentiality and Trust

Confidentiality is a crucial aspect of HR’s role. Employees trust HR professionals to handle sensitive information with discretion and maintain confidentiality. Whether it’s discussing personal matters, addressing grievances, or handling disciplinary actions, employees expect to uphold their privacy rights no matter what happens! It’s important to have clear guidelines in place regarding confidentiality so all the employees would feel comfortable discussing sensitive issues. At the end of the day, their trust mustn’t be compromised.

Supportive Employee Relations

Without a doubt, employees expect HR to foster supportive employee relations throughout the organization. This includes promoting a respectful and collaborative work environment, encouraging teamwork, and addressing any interpersonal conflicts that may arise. HR professionals should be approachable and accessible to employees, and offer guidance and support in building positive relationships with colleagues. By creating a harmonious work atmosphere, HR can contribute to higher employee morale and productivity.

Recognition and Rewards

Employees always appreciate recognition for their hard work and contributions. They expect HR to implement employee recognition programs that celebrate individual and team achievements – even better if there are rewards and incentives – or establish a formal recognition framework. Recognizing and rewarding employees not only boosts their motivation and engagement but also helps create a culture of appreciation within the organization. This leads to increased productivity and better work performance.

Training on Policies and Procedures

This part can easily be overlooked in some companies, but since HR teams often implement various policies, employees expect clear guidance and training. HR should provide comprehensive training sessions or resources that clearly explain the organization’s policies, code of conduct and any relevant legal or compliance regulations. This should also be accessible so employees can refer to it from time to time. By ensuring employees understand the expectations set forth by the organization, HR can minimize confusion, mitigate risks, and foster a culture of compliance.

Timely and Constructive Performance Feedback

Employees who are serious about their work would want timely and constructive feedback on their performance to gauge their progress and identify areas for improvement. HR professionals should facilitate regular evaluations and provide meaningful feedback to employees. This includes recognizing strengths, offering guidance for professional growth, and addressing any performance concerns. By delivering feedback in a timely and constructive manner, HR can help employees enhance their skills and contribute effectively to the organization.

Opportunities for Employee Voice and Feedback

Having a voice within the organization is a privilege not all employees enjoy. Make sure that your company’s HR team offers avenues for their feedback and suggestions. This can be done through employee surveys, suggestion boxes, or focus groups to gather. Actively seeking employee feedback demonstrates that their opinions are valued, leading to a sense of ownership and engagement. HR professionals should also ensure that they communicate the actions taken based on employee feedback to maintain transparency and trust.

Meeting employee expectations is vital for HR professionals to build a positive and productive relationship with the workforce. Ultimately, their efforts contribute to the company’s overall employee satisfaction, engagement, and overall organizational success.

KamelBPO is a trusted outsourcing partner based in the Philippines. If you are looking for a powerhouse HR team to help your organization, send us a message and we’ll provide you with a quotation right away! We are all about fulfilling your needs. 

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