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support@kamelbpo.com

1 (877) 44-KAMEL

KamelBPO KamelBPO

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Dedicated offshore staffing

Customer support staff in the Philippines

Build a dedicated team for customer enquiries, technical assistance and ongoing account support. Define the channels, working hours and experience you need, with your team owning customer policies and escalation decisions.

Find support for the work you need done

Start with the work you want to delegate. These examples show different responsibilities; open a role to explore it, or browse the full list below.

Customer enquiries

Technical and product support

Onboarding and ongoing relationships

Browse all Customer Support roles (119)

Looking for another type of support? Browse all services or explore all roles.

Define the role around your team

Specify your channels, systems, coverage hours and service standards. Provide product training, access rules and a clear escalation path. Define which decisions staff can make and which refunds, exceptions or technical changes require approval.

You manage day-to-day work. KamelBPO handles recruitment, HR, payroll and staff support, with a dedicated account manager and 24/7 IT support included.

How to get started

From your first brief to ongoing support, here is how offshoring with KamelBPO works.

Free recruitment. Your choice of hire.

Recruitment is always free for new and existing clients. No recruitment contract or commitment to hire.

Our client service agreements are month-to-month.

  1. Share your job description

    Send us the responsibilities, skills and experience you need. Include the tools, working hours and other requirements, including any duties that require someone at your premises.

  2. Receive your quote

    We provide a quote based on your requirements, so you can review the staffing cost before recruitment begins.

  3. Talk through the role

    On a discovery call, we discuss your business, priorities and expectations to clarify the brief and what a suitable candidate looks like. We also explore your broader business needs and plans to scale, identifying other ways we can support your team.

  4. Review pre-screened candidates

    We begin recruiting and send you pre-screened resumes. Choose the applicants you would like to meet, and we refine the search together as your preferences become clearer.

  5. Meet candidates and share feedback

    We arrange video interviews so you can meet applicants face-to-face, with your KamelBPO account manager joining the conversation. Be candid about what fits and what does not. Your feedback at any stage helps us focus the search.

  6. Choose your hire and onboard

    KamelBPO employs and onboards your chosen candidate with a six-month probationary period. Assess long-term fit against performance standards made clear at the start, with our support through regularization.

Tell us about the role you need

Explore KamelBPO

Find the right support for your business.